Delivery & returns

Where we deliver

We post to addresses in England, Scotland and Wales, including the Scottish Highlands and islands, at the same prices.

We can’t post to Northern Ireland yet: a Northern Ireland postcode (starting BT) is turned down at checkout, before you pay. We hope to add it after Christmas. We also can’t post to the Channel Islands, the Isle of Man or outside the UK.

When we post

We cut and post every order within 2 working days of payment. Working days are Monday to Friday, except bank holidays.

Your order confirmation email gives the date we’ll post by and the date your order should arrive.

Each decoration comes with its ribbon and is posted flat in a board-backed envelope. Decorations in one order share an envelope, including any you add from your order page after paying.

Delivery options

You choose a Royal Mail service when you pay. Each option shows its price, Royal Mail’s usual delivery time after posting and, before Christmas, the last order date for Christmas delivery.

• Delivery times are Royal Mail’s estimates, not guarantees.
• The exception is Special Delivery Guaranteed, when we offer it: Royal Mail guarantees delivery by 1pm on the next working day after we post, to most UK addresses.
• For tracked services, we email you the tracking number when we post your order.

Christmas

Each delivery service has a last order time for Christmas delivery, in UK time. It is two working days before Royal Mail’s own last posting date for that service, so we have time to make and post your order. The shop page and checkout show the times; once a service’s time has passed, it is labelled “Arrives after Christmas”, and you can still choose it.

If your order hasn’t arrived

Your order is our responsibility until it is delivered. If it hasn’t arrived by the date in your confirmation email, email us with your order number. Royal Mail can run a few days late, especially in December, so we may suggest waiting a little longer. If it’s still missing, we’ll make it again and post it, or refund you, whichever you prefer.

Your delivery address

We post to the address you give when you pay, or the one your Apple Pay or Google Pay wallet sends us, so please check it. If it’s wrong, email us straight away: we can change it until we post your order.

Returns

Every decoration is engraved with the name you gave us, so you can’t return it because you’ve changed your mind: the 14-day right to cancel doesn’t apply to personalised goods. You can change the names for 60 minutes after paying, with the link in your confirmation email.

A name engraved as you confirmed it is not a fault.

If a decoration arrives damaged or faulty, or isn’t what you ordered, email us your order number and a photo. We’ll make a new one and post it at our cost, or refund you, whichever you prefer. You don’t need to send it back unless we ask; if we do, we pay the postage.

We refund to the card or wallet you paid with, within 14 days of agreeing the refund. This doesn’t affect your legal rights, which our Terms of sale explain.

Questions

Email info@breedandbirch.shop, or reply to any email we’ve sent you.